Welcome to the MacroLan Service Desk customer portal

Please take a moment to register your email address. Once logged in, you will have access to log and view tickets which you were a requester of.

Our Services

We offer a complete range of digital connectivity, hosting, cloud and voice services to our clients in Cape Town, Johannesburg and Durban. These include (but are not limited to):
  • Digital Connectivity Services
    • MPLS
    • Metro E
    • Access Solutions
    • IP Transit
    • Broadband
    • Wireless
  • Hosting Services
    • Web site hosting
    • Cloud servers
    • Dedicated servers
    • Co-location
  • Cloud (SaaS) Services
    • Hosted Exchange
    • Cloud backup
    • Security
  • Voice Services
    • SIP trunks
    • Cloud PBX
    • Hosted Lync
  • ISP Consulting Services
    • Internet Service Provider Consulting Services
For more information, please refer to our website www.macrolan.com

General Information

  • Priority scale (standard response times are provided):
    • Service Level Agreement customer
      • SLA-P1 - Business operations are not possible (4hrs)
      • SLA-P2 - Material impact on business operations (8hrs)
      • SLA-P3 - Efficiency of business operations impacted (16hrs)
    • Ad-hoc customers
      • P1 - Business operations are not possible (8hrs)
      • P2 - Material impact on business operations (16hrs)
      • P3 - Efficiency of business operations impacted (24hrs)
  • Billing Increments
    • Onsite call-outs: minimum of 1hr billed, 15min increments thereafter
    • Remote Support: minimum of 15min billed, 15min increments thereafter
All times indicated above are based on office hours (8AM to 5PM).

Should you require any assistance, please do not hesitate to contact us on 0861 855 855 or support@macrolan.co.za
Our service desk is contactable 24/7/365 by phone and by email from 6AM to 6PM on weekdays, 9AM to 2PM on Saturdays

Support Tools

MacroLan Remote Support (Win): Download
MacroLan Remote Support (Mac): Download