Welcome to the MacroLan Service Desk customer portal

Please take a moment to register your email address. Once logged in, you will have access to log and view tickets which you were a requester of.

General Information:

Priority scale (standard response times are provided):

Service Level Agreement customer

SLA-P1 - Business operations are not possible (4hrs)
SLA-P2 - Material impact on business operations (8hrs)
SLA-P3 - Efficiency of business operations impacted (16hrs)

Ad-hoc customers

P1 - Business operations are not possible (8hrs)
P2 - Material impact on business operations (16hrs)
P3 - Efficiency of business operations impacted (24hrs)

Billing Increments

Onsite call-outs: minimum of 1hr billed, 15min increments thereafter
Remote Support: minimum of 15min billed, 15min increments thereafter

All times indicated above are based on office hours (8AM to 5PM).

Should you require any assistance, please do not hesitate to contact us on 0861 855 855 or support@macrolan.co.za