Welcome to the MacroLan Service Desk customer portal
Please take a moment to register your email address. Once logged in, you will have access to log and view tickets which you were a requester of.
General Information:
- Priority scale (standard response times are provided):
- Service Level Agreement customer
- SLA-P1 - Business operations are not possible (4hrs)
- SLA-P2 - Material impact on business operations (8hrs)
- SLA-P3 - Efficiency of business operations impacted (16hrs)
- Ad-hoc customers
- P1 - Business operations are not possible (8hrs)
- P2 - Material impact on business operations (16hrs)
- P3 - Efficiency of business operations impacted (24hrs)
- Billing Increments
- Onsite call-outs: minimum of 1hr billed, 15min increments thereafter
- Remote Support: minimum of 15min billed, 15min increments thereafter
Should you require any assistance, please do not hesitate to contact us on 0861 855 855 or support@macrolan.co.za

